1. Return & Exchange Window

Customers have 30 days from the date you receive your order to start a return or exchange.

2. Eligibility

To qualify for a return or exchange:

• Condition: Items must be unused, in original condition, with tags and packaging intact.
  
• Shoes: Try on shoes indoors only on clean surfaces. Worn or dirty shoes are not eligible.
  

3. How to Start

 Use our Return & Exchange Portal to begin the process.
Please return items in their original packaging—put the shoebox inside a shipping box.
Do not place shipping labels directly on the shoebox.

4. Fees

• Returns for Refund: $12 handling fee (deducted from your refund).
  
• Exchanges: Always free if they meet our return guidelines.
  

5. What Can’t Be Returned

• Final Sale Items: These cannot be returned or exchanged.
  
• Used Items: Shoes worn outdoors or not in original condition are not eligible.
  

6. Damaged or Wrong Items

If your item arrives damaged, defective, or incorrect, email us right away at info@solasepickleball.com.

7. Refunds

• Once we receive and inspect your return, we’ll notify you if it’s approved.
  
• Refunds are issued to your original payment method within 10 business days.
  
• Didn’t get it after 15 days? Reach out to us at info@solasepickleball.com.
  

8. International Returns

We don’t accept international returns or exchanges at this time—except for Canada. Canadian customers may request a return or exchange within 30 days and cover shipping costs.
Outside the U.S. or Canada? Email info@solasepickleball.com, and we’ll do our best to help!

9. Questions?

We’re here to help! Email us at info@solasepickleball.com.