Effective Date: 03.26.2025

At Solase, we care deeply about your privacy and want to be transparent about how we collect, use, and protect your information. This Privacy Policy explains what personal data we collect, why we collect it, and how you can control your information when you use our website or services.

This Privacy Policy is part of our Terms and Conditions and applies to all visitors, customers, and users of our website and related services (together, the “Platform”).

1. Information We Collect

a. Personal Information
When you use our Platform or purchase our products, we may collect the following personal information:

• Name
• Email address
• Shipping address
• Phone number
• Payment information (e.g., credit card details)
• Order history
• Any messages you send us
  

b. Non-Personal Information
We also collect data that does not directly identify you, such as:

• Device type and browser
• IP address
• General location (e.g., city or state)
• Usage data (e.g., how you navigate our site)
• Cookies and similar technologies

c. Sensitive Information
We do not intentionally collect sensitive personal information such as race, religion, or health data. If you voluntarily provide this, you consent to our use of it under this policy.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Communicate with you about purchases, updates, and promotions
• Provide customer support
• Improve our products, services, and website functionality
• Analyze trends and site usage to enhance user experience
• Detect, prevent, and respond to fraud or security issues
• Comply with legal obligations

3. Sharing Your Information

We may share your personal data with:

• Trusted third-party service providers (e.g., payment processors, shipping carriers, email services) to support our operations.
• Legal authorities if required by law or to protect our legal rights.
• Business partners in the event of a company acquisition, merger, or sale.
• With your consent or at your request (e.g., participating in co-branded campaigns).

We never sell your personal information.

4. Cookies & Tracking Technologies

We use cookies and similar tools to:

• Keep you logged in
• Remember your preferences
• Analyze site traffic and measure effectiveness of campaigns
• Provide a better user experience

You can control cookie preferences in your browser settings.

5. Your Choices & Rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw your consent
• Object to processing
• Opt out of marketing emails (click the “unsubscribe” link in any email)

To make a request, contact us at: support@solasepickleball.com

6. Data Retention

We retain your personal data only as long as needed for:

• Order fulfillment and customer service
• Legal and tax requirements
• Business analysis and record keeping

We may keep anonymized, non-identifiable data indefinitely.

7. Security

We implement reasonable safeguards to protect your personal data. While no system is 100% secure, we strive to keep your information safe.

8. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal data from minors. If you believe we have done so, please contact us and we will delete the information.

9. External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll update the “Effective Date” and notify you by email or a prominent notice on our site.

11. Contact Us

For questions or privacy requests, please reach out to:

info@solasepickleball.com