1. Return & Exchange Window

Customers have 30 days from the date you receive your order to start a return or exchange.

2. Eligibility

To qualify for a return or exchange:

• Condition: Items must be unused, in original condition, with tags and packaging intact.
  
• Shoes: Try on shoes indoors only on clean surfaces. Worn or dirty shoes are not eligible.
  

3. How to Start

Use our Return & Exchange Portal to begin the process.

• Please return items in their original packaging—put the shoebox inside a shipping box.
• Do not place shipping labels directly on the shoebox.
  

4. What Can’t Be Returned

• Final Sale Items: These cannot be returned or exchanged.
  
• Used Items: Shoes worn outdoors or not in original condition are not eligible.
  

5. Damaged or Wrong Items

If your item arrives damaged, defective, or incorrect, email us right away at info@solasepickleball.com.

6. Refunds

• Once we receive and inspect your return, we’ll notify you if it’s approved.
  
• Refunds are issued to your original payment method within 10 business days.
  
• Didn’t get it after 15 days? Reach out to us at info@solasepickleball.com.
  

7. International Returns

We don’t accept international returns or exchanges at this time—except for Canada. Canadian customers may request a return or exchange within 30 days and cover shipping costs.
Outside the U.S. or Canada? Email info@solasepickleball.com, and we’ll do our best to help!

8. About Free Returns

If you purchased Redo "Return Coverage" at checkout, you are eligible for paid return shipping. Orders including return coverage are still subject to our return policy. Customers who opt out of return coverage may still return their items but will be asked to pay for their own label inside of the return portal.

9. Questions?

We’re here to help! Email us at info@solasepickleball.com.